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Shipping & Returns

Shipping delivery Info

Passing the information needed

Delivery information including full name, correct street address, post code, email address, and phone number. If an incorrect address or phone number, you do not receive an item, you will lose accountability.

Shipping options and charges

Shipping time you purchase is very important to us. To ensure that you receive your purchase as soon as possible for most of these items are shipped by DHL or EMS. We are pleased to offer international shipping to most parts of the world.

Your order processing time

All items are scheduled to place your order, within 1-2 days of the payment verification. The shipment, you will receive a shipment confirmation email with the carrier and order tracking information.
Note: all orders are processed and delivered Monday through Friday, except holidays. We cannot be responsible for unexpected delays, such as vacations or incorrect addresses. We recommend that a person can receive the package. If you can't sign in to give birth at home, we recommend sending a package to your workplace.

Tracking your order

When order has been dispatched, we will email you the tracking code within 48-72 hours and express Web site, you can check the items online. On the my account page, you can also track your order. Track number on to verify that:

http://www.ems.com.cn/english.html
http://www.fedex.com/cn_english
http://www.dhl.com/en.html

Please note that we can only ship your orders by post code addresses and PO boxes or similar addresses are not available for shipping.

Make your order

Shipping varies according to your location and the products you ordered are in stock. Typically, you will be completed within 10 working days after the order for the project. Please note that your account at any time. If you are not within 15 days of receiving your order, contact your local post office as soon as possible. You can also contact our customer service team and we will make every effort to serve you.

Symbol for the delivery of the

Need to provide a signature. But if you do not have, couriers may attempt one of your family members. If you and your family members are unavailable, they will send the package back and orders the next day.

Refused shipments

If you refuse to sign the order for some reason, or after the package and returned again to deliver (because you are not available or provided us with an incorrect or incomplete delivery address), your order will be cancelled, refund will be made to your order using a credit card. 50% commodity prices and you will be charged shipping costs cannot be refunded.
It is unfortunate! Non-recyclables have been rejected will not return to us in the order received. These commands will be sent back to you unopened.

Taxes and customs duties

We currently ship to more than 200 countries around the world and most countries allow free trade over the Internet and will not charge any customs duty any packet entering the country. All items in our online store on delivery duty unpaid basis, which means that all duties and taxes may be imposed in some countries are for sale. Customers are liable for any applicable duties or taxes may be imposed upon delivery at your destination.
In addition, if you want to communicate, you will also be responsible for taxes and tariffs of the replacements.

7 day return policy

We have absolute confidence in you will enjoy the easy to Exchange or return experience! Returning your purchase
All the project's quality control and inspection of any faults before they are dispatched. If for any reason you are not satisfied with the products you purchase, feel free to contact us via e-mail us. The item you want to send pictures to our box. With the "order number" name email subject, so that we can give you a quick reply (thanks!).
Make sure you receive an Exchange or refund within 7 days of request return merchandise authorization. You back in time with no wear or defective items should include suppliers of packaging and labelling, must receive the same circumstances. Returned damaged, soiled or altered cannot be accepted, and will be sent back to you.
If you want to return your purchase, we're sorry you're likely to pay our poundage and restocking fee of 50% per cent of the price of an item is returned to you. Return freight is the customer's responsibility.

Securely packaged goods. Please include the following information with your return: Bill's name, address, and ship's name, address, and order number; return reasons.

Get your Eefunds

Once your return is received and inspected by a fulfillment center, your refund will be processed and automatically applied to your original purchase c

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